Pivotal Homes values and respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you interact with our website and related services (collectively, the “Service”).
By accessing or using our Service, you acknowledge that you have read, understood, and agreed to the terms of this Privacy Policy as well as our Terms of Service.
For clarity, the following terms are used in this Privacy Policy:
Company: Refers to Pivotal Homes, operated by Wes Frye.
Personal Data: Any information that can identify or be linked to an individual (e.g., name, email, phone number, IP address).
Cookies: Small data files stored on your browser that help us recognize you and improve your user experience.
Device: Any internet-connected device such as a phone, tablet, or computer used to access our Service.
Service: The Pivotal Homes platform and website.
You / User: Any person or entity that interacts with our Service.
We may collect the following information when you use our Service:
Contact Information: Name, phone number, email address.
Account Information: When you register, subscribe, or fill out forms.
Device Information: IP address, browser type, operating system, and device identifiers.
Your information may be used for the following purposes:
To provide and personalize our services.
To prepare and discuss offers on your property.
To improve customer service and website functionality.
To comply with legal obligations or enforce our rights.
If you opt in to receive text messages from Pivotal Homes, we use your mobile number to reply to your inquiry about selling your property, confirm appointments, and follow up on your request. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for assistance. Consent to receive text messages is not a condition of any purchase.
We may share your information in the following situations:
With trusted third-party service providers (e.g., hosting, payment processing, email management)
As required by law enforcement, court orders, or regulatory obligations.
SMS/Mobile Information: Mobile information, including phone numbers and SMS opt-in consent data, will not be shared, sold, rented, or disclosed to third parties or affiliates for marketing or promotional purposes. SMS consent is used solely to provide the text messaging services the user has requested.
We do not sell your personal information.
SMS Privacy and Consent
When you opt in to receive text messages from Pivotal Homes, we collect your mobile phone number and SMS consent information. We use this to reply to your inquiry about selling your property, confirm appointments, and follow up on your request. Message frequency varies. Message and data rates may apply. Reply STOP to unsubscribe at any time. Reply HELP for assistance. Consent to receive text messages is not a condition of purchase. SMS consent and mobile phone information will not be shared with third parties or affiliates for marketing or promotional purposes.
We retain personal data only for as long as necessary to provide our Service and comply with legal obligations. Once no longer required, we securely delete or anonymize the data.
We use reasonable technical, administrative, and physical safeguards (including SSL encryption and secure servers) to protect your information. However, no system is 100% secure, and we cannot guarantee absolute security.
7. International Data Transfers
As a U.S.-based company, your information may be stored or processed in other countries. By using our Service, you consent to such transfers, subject to applicable data protection laws.
Depending on your location, you may have the following rights:
Access & Correction: Request access to or correction of your personal data.
Deletion: Request deletion of your information.
Opt-Out: Unsubscribe from communications at any time.
Data Portability: Request a copy of your data in a portable format.
SMS Opt-Out: You may withdraw consent to receive SMS messages at any time by replying STOP. You may reply HELP for assistance.
To exercise these rights, contact us at the details below.
Our Service is not directed at individuals under the age of 18, and we do not knowingly collect personal data from children. If you believe a child has provided us with personal information, please contact us immediately for removal.
We use cookies and similar technologies to enhance your experience, analyze site traffic, and improve performance. You can disable cookies in your browser, but certain features of the Service may not function properly.
GDPR (EU Residents): You have rights of access, rectification, erasure, and restriction of processing.
CCPA (California Residents): You have the right to know what data we collect, request deletion, and opt out of the sale of personal data (we do not sell personal data).
We may update this Privacy Policy from time to time. Continued use of our Service after changes indicates acceptance.
Email: [email protected]
Phone: +1 904-552-4606
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